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Welcome to Altur

Welcome to Altur, your all-in-one platform for automating payment collections at scale. Using advanced AI assistants, Altur transforms the debt collection process by seamlessly integrating phone calls and WhatsApp conversations. Our mission is to help businesses streamline their operations, increase recovery rates, and reduce reliance on traditional methods.

This documentation is your go-to guide for everything Altur. Whether you’re setting up your first AI assistant, exploring our advanced features, or troubleshooting, you’ll find the resources and guidance you need right here.

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What You Will Find

  • Comprehensive Guides

    Step-by-step tutorials for setting up and using Altur’s features.

  • API Reference

    Technical details for integrating Altur into your systems.

  • Best Practices

    Tips and recommendations to optimize your organization’s communications.

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Key Features and Components

Altur empowers businesses with cutting-edge technology tailored to the debt collection industry. Here are some of our key features:

AI Assistants

Automate debt collection with intelligent agents that handle calls and WhatsApp messages, escalating to human agents when needed.

Broadcast Campaigns

Easily create, manage, and monitor debt collection campaigns tailored to your goals, with real-time analytics to track performance.

Unified Inbox

Access all customer interactions in one place, allowing agents to track, respond, and manage conversations seamlessly.

Call Monitoring & Analytics

Monitor calls in real-time, analyze outcomes, and extract actionable insights to improve your processes.

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Why Choose Altur?

Altur stands out as the premier solution for automating and optimizing debt collection processes. Here’s why:

  1. Tailored for Debt Collection

Altur is purpose-built for the debt collection industry. Our platform addresses the unique challenges of this field, ensuring a perfect fit for agencies, contact centers, and financial institutions.

  1. Seamless Omnichannel Experience

Unlike traditional platforms, Altur enables seamless communication across phone and WhatsApp, allowing for consistent and unified interactions with customers.

  1. Real-Time Collaboration

Empower your human agents to monitor and intervene in ongoing conversations, ensuring that critical cases are handled with precision and care.

  1. Localized Expertise

Our deep understanding of markets like Mexico and Latin America gives us an edge in delivering solutions that resonate with regional needs, providing unparalleled results.

  1. Proven Results

Altur has consistently delivered measurable improvements for clients, increasing recovery rates while simplifying operations.

  1. Scalable and Future-Ready

As your business grows, Altur scales with you, leveraging the latest in AI and communication technologies to stay ahead of industry trends.